F.A.Q.

Contents:

E-Liquid

Nicotine

Allergies & Health

Shipping

Return & Refunds

Payment

Rewarding Points

Shelf life and Storage

Wholesale & Affiliate

E-Liquid

Q: What are the Liquid bases of NovoLiq E-Liquid?

A: NovoLiq E-Liquid use Vegetable Glycerin(VG) and Propylene Glycol(PG) as the beses for our special E-liquid solution. Both of the Liquid Bases are of food grade and is safe to use for food production.

Q: Can I use NovoLiq E-Liquid in any cartomizers?

A: Yes. NovoLiq E-liquid can be used for all cartomizers, cartridges and PV devices.

Q: Does NovoLiq offers nicotine-free E-Liquid?

A: Yes. NovoLiq offers five nicotine levels for our E-Liquid: Non(0mg), Low(6mg), Medium(12mg), High(24mg), Ultra High(48mg). Higher levels, please contact our customer service for further information.

Q: Can I have your recipe and mix the E-Liquid by myself?

A: Yes. Please contact our customer service with your order ID and the flavor you want to mix. You will get an recipe via E-mail.

Q: What is the differences between the Liquid Bases?

A: VG and PG are both faintly sweet, odorless, and colorless clear viscous liquid that is hygroscopic and miscible with water and acetone. VG is more viscous than PG. PG functions to provide the vapor mist that looks like smoke and to suspend flavor.

Nicotine

Q: What is the purity of NovoLiq nicotine?

A: NovoLiq offers nicotine base with 99% purity which is the ideal one for E-liquid Mix.

Q: Is it dangerous to handle nicotine of high purity?

A: Yes. Nicotine is a Alkali based substance found in tobacco plants. Too much of it can be deadly to human. We donot suggest newbie buy this stuff. Proper protections should be prepared before handling nicotine base.

Allergies& Health

Q: Is NovoLiq E-Liquid right for everyone?

A: NovoLiq is strictly intended for use by committed adult smokers. No one under the legal smoking age in your state should use NovoLiq E-Liquid, and it is not to be sold to persons under the legal smoking age of your state. Additionally, NovoLiq E-Liquid should not be used by anyone who is pregnant or has any health concerns without first consulting the advice of a physician.

Q: I am allergic to PG, Can I have PG-Free E-Liquid?

A: Yes. If you are allergic to PG, please choose VG based E-Liquid.

Q: Can NovoLiq E-Liquid help me to quit smoking?

A: No, NovoLiq E-Liquid is not intended to be used as a smoking-cessation product, nor has it ever been tested as such. We recommend that if you are interested in quitting smoking, that you consult with your physician and undertake an legit smoking cessation program/product as prescribed by your doctor.

Shipping

Q: What shipping method does NovoLiq offers?

A: NovoLiq offers Registered Airmail Parcel and EMS shipping. Please refer to Delivery Inforamtion.

Q: Can I ask for other shipping courier?

A: Yes, we also offer FeDex shipping. If you need your order shipped with FeDex, please contact our customer service for further information.

Q: What is the average time for delivery?

A: NovoLiq will ship the order in 48 hours after receiving your order. You will get an tracking number via email and it will be updated to your account. You can also log in your account to check the tracking code. NovoLiq donot ship on weekends and public holidays. Please refer to the Delivery Information for more details of shipping.

Return & Refunds

Q: If I do not like your products, can I return it and get refunds?

A: If you do not like our products, you can return it to our company with 7 days since you received the products. We will refund you upon receiving the returned products. Please contact our customer service to fulfill the return process.

Payment

Q: Which payment gateway does NovoLiq offer?

A: NovoLiq offers Paypal as our primary payment method. If you do not have a Paypal account, you can also pay with Paypal with out credit card or debit card by following the screen instruction after choosing Paypal to check out.

Q: I don’t want to register an account on your website, can I order via E-mail or phone?

A: Yes. You can E-mail us or Call us about the order details and we will send you an Paypal invoice. You can order our special E-Liquid with registering on our website.

Rewarding Points

Q: What is rewarding points and how can I use it?

A: Rewarding ponits system is NovoLiq customers loyalty system. Customers can get rewarding points for every successful purchase. The rewarding points equals about 5%-10% of the total value of the product you purchased. Customers can use the points in their next order to get discount or use the points to check out.

Q: Does the rewarding points have a valid time limit?

A: No, Customers can use the rewarding points at any time for any orders without any limitations.The more rewarding points you have the more discount you will get.

Shelf life and Storage

Q: How should I store my NovoLiq E-Liquid?

A: Make sure to always store the bottles in a dark, cool, dry place. Excessive exposure to sunlight can damage the juice and cause discoloration to the liquid.

Q: What is the shelf life of NovoLiq E-Liquid?

A: The shelf life of NovoLiq E-Liquid is approximately 6 months if stored in a cool, dark, dry place away from direct or indirect sunlight. If stored in the refrigerator, the shelf life is approximately 8 months. We would encourage you to never store NovoLiq E-Liquid in a car, or within reach of children and pets. Read More

Q: My liquid has changed in color since I've ordered it. Is it still safe to use?

A: It is normal for the color changer. It's usually caused by oxidization, extreme temperature changes, or direct sunlight. There is no harm to use it.

Wholesale & Affiliate

Q: I want to wholesale your products and want to join your affiliate program. How can I do that?

A:Thanks for your interests. Please contact our customer service if you want to wholesale our products. Please refer to Affiliate Terms and Conditions if you want to be an Affiliate.